Refund Policy

1. Order Cancellations

· 7+ Days Notice: Full refund minus 10% administration fee.

· 3 to 6 Days Notice: 50% refund or full credit for future orders.

· Under 72 Hours: No refund or credit available due to pre-purchased ingredients.

2. Event Downsizing

· Guest Count Reductions: Must be finalized 7 days before the event.

· Late Reductions: Charged at the original booked guest count.

3. Quality and Service Issues

· Immediate Notification: Report issues within 2 hours of delivery or service.

· Evidence Required: Provide photographic proof of the issue.

· Resolution: Partial or full refund issued upon verification of defects.

4. Force Majeure

· Extreme Events: Refunds for acts of God are evaluated case-by-case.

· Alternative: Credits are offered if rescheduling is possible.

5. Refund Processing

· Method: Refunds return to the original payment method.

· Timeline: Allow 5 to 10 business days for processing.